FAQs
Retailers
Customers

Who are Payl8r?

Payl8r is a finance company that provides credit to its members to purchase goods and services online and pay back through monthly instalments.

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  • To use payl8r you must go through participating stores. For a list of participating stores please review the Payl8r Partner page.

  • Yes, provided that you are a UK citizen and have a UK bank account with a credit or debit card and online banking. The decision to grant your credit for a particulate item and period depends on your affordability and credit profile. 

  • Yes. You must have a UK bank account capable of accepting Direct Debits and you must have online banking.

  • Yes.

  • Yes. The amount of the deposit is detailed at the start of your application and on your summary. The standard deposit is 10%. The deposit is only taken once you have been accepted on Payl8r.

  • For most customers the decision is automated and takes 30 seconds after you confirm your application.  

    For a small majority of customers, your application may require additional information and therefor it can take longer. You will be notified by email.

  • If you have not been given a decision after 12 hours, please email here; [email protected]

  • Your monthly repayments are collected from your debit card. In some circumstances, we may collect via a Direct Debit but we will inform you of this before we do so.

  • Yes, you can repay early and there is no extra cost if you repay early.

  • You have the right to repay the loan in its entirety within the interest free period. You can also repay the loan at any point after the interest free period.

  • Yes there are interest free periods and these will be stated on your application and summary.

  • The total cost of the loan is shown clearly on your application and summary. 

  • Not with our standard plans, they are fixed sum credit agreement. 

  • No. All the interest and costs are clearly stated on your credit agreement. 

  • If you fail to pay any amount you owe under the Credit Agreement by the date it is due you will be charged interest on that amount until you pay it. 

    There may also be costs for trying to recover the loan amount, such as: 

    • Processing any payment made other than by Direct Debit, sending arrears letters, reminders or documents to which you are not entitled.

    • Arrears telephone calls. 

    • Tracing you if you move address without notifying them. 

    • Cheques, standing orders or Direct Debits which are dishonored, stopped or not paid by you. 

    Please refer to the credit agreement for full details. 

  • You choose this and it is clearly stated on your credit agreement. 

  • Its fine to miss a payment, provided that you can make payment for that installment within the next 14 days. 

    If you fail to make other payments, then extra charges may be applied as detailed in your credit agreement. There may also be costs for trying to recover the loan amount, such as: 

    • Processing any payment made other than by Direct Debit or CPA. 

    • Sending arrears letters, reminders or documents to which you are not entitled. 

    • Arrears telephone calls and text messages. 

    • Tracing you if you move address without notifying Payl8r. 

  • If you are already experiencing problems meeting existing financial commitments, please do not apply for credit. Further borrowing will only add to your commitments and repayments will commence within a month. If you need help with your debts, we recommend you talk to the Citizens Advice Bureau or the Consumer Credit Counselling Service. 

  • Often, the reason for a decline is that incorrect information has been entered in the credit application form. Please ensure you carefully enter all required information. 

    Unfortunately, we cannot give reasons for every decline but common reasons are: 

    • Multiple accounts in default. 

    • Incorrect details used. 

    • Debit card not registered to address given. 

    • Bad status on payday loan accounts. 

    • Failure to meet affordability criteria. 

  • 1. It is your responsibility to contact the retailer or service provider that you made your purchase from and arrange a refund or return under their refund/returns policy. 

    2. If the retailer authorises a refund and repays Payl8r the money that was sent to them for the goods or service then we will cancel your loan agreement and you will have nothing more to pay. Anything paid thus far will be returned to you. Depending on the price of your goods or service there maybe a cancellation fee not exceeding £10. 

    3. Unless we are notified by a Retailer that a return or refund is in progress, we will continue to process any Automatic Payments in accordance with the dates set out in your Payment Schedule and in accordance with the FCA regulated contract between you and Payl8r. 

    4. If the retailer does not authorise the refund or does not return the money to Payl8r, then you will be liable for the full loan agreement and instalments as set out in the FCA regulated contract between you and Payl8r. 

    5. Any disputes regarding the Refund or Return must be taken up by you and the Retailer (and not with Payl8r). It is the retailer that either owes you the money or does not you owe you based on their returns/refund policy. Please be aware that, if you stop your payment and the retailer has not authorised the refund or return then you will be immediately liable for the full amount of the loan plus all interest plus all associated fees as per the FCA regulated contract between you and Payl8r. 

  • 1. Contact the retailer you made your purchase from. 

    2. The retailer will take care of the rest. Please allow up to 10 working days. 

  • Yes. You can cancel for free within 14 days.  

    You MUST email [email protected] within 14 days and pay any outstanding balance and interest within 30 days.

  • For all information about your order status including delivery or tracking queries, please contact your retailer directly.  

    If you have already contacted the retailer and not had a response after 36 hours, please email [email protected]

  • For all information about your order status including delivery or tracking queries, please contact your retailer directly.  

    If you have already contacted the retailer and not had a response after 36 hours, please email [email protected]

  • You can do this and you can cancel for free within 14 days.  

    You MUST email [email protected] within 14 days in order to cancel the credit agreement. There is a £10 admin fee on cancellations.  

  • Please contact the retailer you have purchased from.

  • We do this to verify for fraud measures and your affordability.

    We cannot see the transactions names and we do not store any information after the application. Furthermore, your personal information is encrypted before transmission to ensure it cannot be viewed by any unauthorised third party.

  • Yes. It is extremely safe to apply on-line. Your personal information is encrypted before transmission to ensure it cannot.

  • Yes. It is extremely safe to apply on-line. Your personal information is encrypted before transmission to ensure it cannot be viewed by any unauthorised third party. Our software and hardware is PCI compliant and we are member of the Information Commissions Office for Data Protection.

  • Sometimes, for security measures we may require a proof of ID after your application has been approved and your deposit has been paid. 

  • Yes, we will make a check on your credit profile to make sure that the credit we offer is affordable.

  • Yes, we run a credit check for automatic decisioning on your application and to ensure we are lending responsibly. We may also request a copy of your bank statements that you can supply electronically.

  • If you repay your loan on time, and do not miss payments, then your credit score will improve. 

    If you do not pay on time and miss up to 3 months of installments, then your credit score may get worse.

  • Please send an email to [email protected] 

  • Payl8r encourages your customers to buy more of the products they can afford. Boost cart conversions, Increase average order value, increase overall sales, increase customer satisfaction and help with cash flow.

  • To open a retailer account, you will pay a one off set up cost.

    Once your account is set up there are no other charges.

    No ongoing monthly costs, no transaction fees and no chargebacks.

  • Really simple. For online integrations we have various plugins available which we provide your development team. For businesses who require the Payl8r Link system set up takes 1-3 days.

  • The minimum amount is £50.

    The maximum amount is £5,000.

    *we can offer more for certain retailers

  • Provided that you are a business owner, sole trader, or landlord, and have been trading for 3 months then you are eligible to use Payl8r.

  • No the application is completed on your website

  • The customer browses your site and selects one of your products or services. At checkout there is the option for the customer to pay with Payl8r. Once payl8r is selected the customers fills in the quick 5 step application form. If accepted, you receive a new order notification and money is transferred.

  • Customer opens the payment link on their mobile or other device and follows the 5 step application process. If accepted, you receive a new order notification and money is transferred.

  • The customers will be notified immediately and offered the option to “Pay Now”

  • You are notified via your current system of a new sale. Payl8r then transfers you the funds.

  • The funds are transferred to you at the end of each day in batch via fast payments.

  • It takes Payl8r’s automated decision process roughly 2 to confirm the finance to the customer and notify the retailer of the completed sale.

    If manual underwriting is needed, then the prioces may take up to 15 minutes. Where the application is made between 6pm and 9am then the application will be processed by 1030am.

  • Our standard rate is 24% per anum or 2% per month.

  • Payl8r assume all liability. Should a customer not pay a loan back we will simply follow a standard recovery process. We will never ask you to re-pay any defaults or write-offs.

  • No. We offer flexible friendly loans that do not drown customers in high interest fees and hidden costs. Our standard interest rates are between 24% APR and cheaper than most credit cards.